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Break Fix Service

We offer a range of standard printer maintenance and repair contracts that cover the majority of basic types of service contract that a customer may need.

Example Types of Break Fix Contracts:

  • Service Call Plan - Some customers may have redundant printers that do not require such a high level Service Level Agreement (SLA). In such cases we can arrange to visit the site at regular intervals rather than in "response" to specific incidents. This is very cost effective while providing a level of cover.
  • User Defined Response - This where the customer needs attendance but the equipment is not mission critical. Therefore a most cost effective plan can be put in place. The most usual choice for response under this approach is Next Business Day (NBD).

From there customers can choose an increasing level of response such as those laid out in below:

Standard SLA Driven Response and Fix offerings:

  • 8 hour response (available 5 or 7 days a week)
  • 8 hour response 8 hour fix (available 5 or 7 days a week)
  • 4 hour response (available 5 or 7 days a week)
  • 4 hour response 4 hour fix (available 5 or 7 days a week)
  • 8 hour fix (available 5 or 7 days a week)
  • 4 hour fix (available 5 or 7 days a week)

We also provide a complete range of more tailored service offerings which can be found here

Datatrade > Services > Printer Maintenance > Break Fix Service